Returns & exchanges

We offer a 1-year warranty from the purchase date that covers manufacturing defects. The warranty does not cover scratches, stretching of frames caused by wearing on top of your head, accidental damage caused by general use, or the loss of screws cau

<p id="isPasted" style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgba(229,231,235,var(--tw-border-opacity)); border-image: initial; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-transform: translateX(var(--tw-translate-x)) translateY(var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y)); --tw-border-opacity: 1; --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-blur: var(--tw-empty,); --tw-brightness: var(--tw-empty,); --tw-contrast: var(--tw-empty,); --tw-grayscale: var(--tw-empty,); --tw-hue-rotate: var(--tw-empty,); --tw-invert: var(--tw-empty,); --tw-saturate: var(--tw-empty,); --tw-sepia: var(--tw-empty,); --tw-drop-shadow: var(--tw-empty,); --tw-filter: var(--tw-blur) var(--tw-brightness) var(--tw-contrast) var(--tw-grayscale) var(--tw-hue-rotate) var(--tw-invert) var(--tw-saturate) var(--tw-sepia) var(--tw-drop-shadow); -webkit-tap-highlight-color: transparent; margin: 0px 0px 0.75em; color: rgb(16, 10, 51); font-family: &quot;Proxima Nova&quot;, helvetica, verdana, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We offer a 1-year warranty from the purchase date that covers manufacturing defects.</p><p style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgba(229,231,235,var(--tw-border-opacity)); border-image: initial; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-transform: translateX(var(--tw-translate-x)) translateY(var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y)); --tw-border-opacity: 1; --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-blur: var(--tw-empty,); --tw-brightness: var(--tw-empty,); --tw-contrast: var(--tw-empty,); --tw-grayscale: var(--tw-empty,); --tw-hue-rotate: var(--tw-empty,); --tw-invert: var(--tw-empty,); --tw-saturate: var(--tw-empty,); --tw-sepia: var(--tw-empty,); --tw-drop-shadow: var(--tw-empty,); --tw-filter: var(--tw-blur) var(--tw-brightness) var(--tw-contrast) var(--tw-grayscale) var(--tw-hue-rotate) var(--tw-invert) var(--tw-saturate) var(--tw-sepia) var(--tw-drop-shadow); -webkit-tap-highlight-color: transparent; margin: 0.75em 0px; color: rgb(16, 10, 51); font-family: &quot;Proxima Nova&quot;, helvetica, verdana, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The warranty does not cover scratches, stretching of frames caused by wearing on top of your head, accidental damage caused by general use, or the loss of screws caused by neglect.</p><p style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgba(229,231,235,var(--tw-border-opacity)); border-image: initial; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-transform: translateX(var(--tw-translate-x)) translateY(var(--tw-translate-y)) rotate(var(--tw-rotate)) skewX(var(--tw-skew-x)) skewY(var(--tw-skew-y)) scaleX(var(--tw-scale-x)) scaleY(var(--tw-scale-y)); --tw-border-opacity: 1; --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-blur: var(--tw-empty,); --tw-brightness: var(--tw-empty,); --tw-contrast: var(--tw-empty,); --tw-grayscale: var(--tw-empty,); --tw-hue-rotate: var(--tw-empty,); --tw-invert: var(--tw-empty,); --tw-saturate: var(--tw-empty,); --tw-sepia: var(--tw-empty,); --tw-drop-shadow: var(--tw-empty,); --tw-filter: var(--tw-blur) var(--tw-brightness) var(--tw-contrast) var(--tw-grayscale) var(--tw-hue-rotate) var(--tw-invert) var(--tw-saturate) var(--tw-sepia) var(--tw-drop-shadow); -webkit-tap-highlight-color: transparent; margin: 0.75em 0px 0px; color: rgb(16, 10, 51); font-family: &quot;Proxima Nova&quot;, helvetica, verdana, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have an issue that is covered under our one-year warranty, please <a href="https://contact.gorgias.help/forms/s4o5oszu">contact us</a> with a description of the issue and photos of the eyewear if possible.</p>

Warranty

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Vicci Eyewear

Guide on our returns, exchanges, and warranty process for a seamless experience.

Returns, Exchanges, and Warranty

Why Vicci Eyewear?

Can I cancel or make changes in my order?

Payment

Gift cards

Ordering

How long does shipping usually take?

Do you ship internationally?

Shipping

What type of lenses does Vicci offer?

How to submit your subscription?

What is my pupillary distance (PD)?

How to locate your pupillary distance (PD)?

Should I opt in for thin high-index lenses?

How strong are my glasses prescription?

How do I purchase prescription glasses online?

What is the usual time required to adjust to the new eyeglass prescription?

What do prescription glasses do?

Do the prescription glasses offered at Vicci block blue light, harmful HEV, and UV light rays?